Privacy Policy

This Privacy Policy applies to:

• Visitors to our website and digital platforms
• Customers and prospective customers
• Business partners and service providers
• Individuals whose personal information we process in the course of providing financial and payment-related services

This policy does not apply to information that has been irreversibly anonymized or aggregated.

Safebridge is accountable for personal information under its control. We have designated a Privacy Officer, who is also our Compliance Officer, to oversee compliance with applicable privacy requirements, including internal policies, third-party oversight, and individual rights requests.

Safebridge remains responsible for personal information that is transferred to service providers for processing and ensures that such information is protected through contractual and technical safeguards.

Depending on the nature of your interaction with Safebridge, we may collect the following categories of personal information:

• Identification and contact information (e.g., name, email address, phone number)
• Account and transactional information related to payment or transfer services
• Verification and compliance information, where required to meet regulatory, fraud-prevention, or licensing obligations
• Technical and usage information (e.g., IP address, device identifiers, browser type)
• Communications and correspondence with Safebridge

We collect only information that is reasonably necessary for identified purposes.

Personal information may be collected:

• Directly from you through our website, applications, or communications
• Automatically through cookies and similar technologies (see Section 10)
• From trusted third-party service providers and verification partners, where permitted by law

Safebridge collects and uses personal information for the following purposes:

• To provide, operate, and improve our payment and transfer services
• To verify identity and comply with legal, regulatory, and licensing obligations
• To prevent fraud, misuse, and unauthorized activity
• To communicate with users regarding accounts, transactions, or support requests
• To maintain security, auditability, and operational integrity
• To comply with applicable laws and lawful requests from regulators or authorities

We do not use personal information for purposes that are incompatible with those described above without consent or legal authorization.

Safebridge obtains meaningful consent for the collection, use, and disclosure of personal information, except where consent is not required by law. Consent may be express or implied depending on the context and sensitivity of the information.

Individuals may withdraw consent, subject to legal or contractual limitations. Withdrawal of consent may affect our ability to provide certain services.

Safebridge may disclose personal information to third parties only as necessary and in accordance with applicable law, including:

• Payment processors and financial partners
• Identity verification and authentication providers (such as Interac Verified or similar services)
• Technology and infrastructure providers supporting secure operations
• Regulatory bodies or law enforcement, where required or permitted by law

All third-party service providers are required to protect personal information through contractual obligations and appropriate safeguards that provide a level of protection comparable to that used by Safebridge.

Safebridge does not sell personal information.

Where identity verification is required, Safebridge may rely on trusted third-party verification services to confirm information provided by individuals. These services operate independently and process personal information in accordance with their own privacy practices and applicable legal requirements.

Safebridge receives only the information necessary to support verification, compliance, and fraud-prevention purposes and does not access or store credentials beyond what is required for lawful operations.

Safebridge does not access or store banking credentials or authentication secrets used by third-party verification services.

Safebridge employs administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including:

• Access controls and role-based permissions
• Secure systems, monitoring, and incident response processes
• Internal policies, procedures, and staff training

While we take reasonable steps to protect personal information, no system can be guaranteed to be completely secure.

Safebridge uses cookies and similar technologies to support website functionality, security, and performance.

Cookies may be used to:

• Enable essential website features
• Analyze usage and improve user experience
• Support security and fraud-prevention measures

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Safebridge does not use cookies to engage in unauthorized tracking or profiling.

Safebridge does not use cookies for targeted advertising or cross-site behavioral profiling.

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer required, information is securely destroyed, erased, or anonymized.

Certain personal information, including identification and transactional records, may be retained for longer periods where required to meet anti-money laundering, counter-terrorist financing, audit, or regulatory record-keeping obligations.

Safebridge takes reasonable steps to ensure personal information is accurate and up to date. Individuals may request access to, or correction of, their personal information, subject to applicable legal limitations and verification requirements.

Personal information may be processed or stored outside of Canada by Safebridge or its service providers. When this occurs, appropriate safeguards are applied to ensure continued protection in accordance with Canadian privacy requirements.

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed.

Safebridge may update this Privacy Policy from time to time. Updates will be posted on our website, and the Last updated date will be revised accordingly.

Safebridge maintains procedures to identify, assess, contain, and respond to incidents involving the unauthorized access, disclosure, or loss of personal information (security incidents).

• Take reasonable steps to contain and mitigate the incident
• Conduct a timely risk assessment to determine the likelihood of harm
• Maintain records of security incidents in accordance with applicable law
• Notify affected individuals and regulatory authorities where required by Canadian privacy legislation

In the event of a security incident involving personal information, Safebridge will:

Notifications, where required, will be provided as soon as reasonably possible and will include information about the nature of the incident, steps taken to mitigate risk, and recommended actions individuals may take to protect themselves.

Safebridge continuously reviews and improves its safeguards and incident-response practices to reduce the risk of future incidents.

This Privacy Policy should be read together with Safebridge's Terms of Service, which govern the use of our website, products, and services.

In the event of any inconsistency between this Privacy Policy and the Terms of Service regarding the handling of personal information, this Privacy Policy will prevail.

By accessing or using Safebridge's services, individuals acknowledge that their personal information will be handled in accordance with this Privacy Policy and the applicable Terms of Service.

Questions or requests regarding this Privacy Policy or our privacy practices may be directed to:

Compliance Officer

Safebridge Transfers Inc.

Email: compliance@safebridgetransfer.com

Address: 304-9873 King George Blvd, Surrey, BC V3T0T2, Canada.

Last updated: March 30, 2026